When shipping your watch, send it to us in a disposable box, or padded envelope. Do not send it in the original box. Original boxes can not be stored or returned.
For all Swiss Army watches please include a check for $15
to cover handling , ship and insurance.
The maximum shipping insurance to return your watch by mail is $500.-.
Include a cover letter in legible print, with your name, address, e-mail and telephone number. Write a short description of the problem with your watch, or the service you require.
If sending a watch for a warranty repair, send a copy of your stamped warranty , or a sales receipt, from an authorized retailer.
We will contact you within approximately 7 business days from the time your watch arrives at our office.